Improving the customer experience has become a top strategic priority for many organisations trying to stay ahead of their competition, compete for market share, and secure consumer loyalty. Today, conversations about customer experience typically include enabling business-to-consumer (B2C) interactions through digital channels to provide a...
InsideData provides a solution for handling a wide range of print applications with its latest addition to its printing line-up – the new Ricoh Pro VC20000 colour continuous feed inkjet press. Capabilities range from transactional print jobs such as bills, statements and policy documents to...
To celebrate heritage day, InsideData took part in the #JerusalemaDanceChallenge #JerusalemaChallenge ...
Covid-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them. – McKinsey. The global economic downturn has forced many businesses to reduce their operating models and workforce headcounts, or even close down. The Covid-19 has not only affected business operations...
Cybercriminals are attacking the computer networks and systems of individuals, businesses, and even global organisations at a time when cyber-defences might be lowered due to the shift of focus to the health crisis. - Interpol Cybercrime prevention requires businesses to follow proper, strict data protection procedures...
Your brand is a story unfolding across all customer touchpoints – Jonah Sachs, entrepreneur, designer and author Customer touchpoints are the points of ‘interaction’ and engagement with a brand, by its existing or potential customers, from start to finish. Brand interactions vary from physical engagement in...
A reputation of a business contributes hugely to the success or failure of the business. Leaders of these companies know and understand that by monitoring how customers, employees, shareholders and other stakeholders view them, is only gaining in importance in the age of social media,...
InsideData celebrates our Lockdown staff who kept the essential flag of commitment waving by delivering excellent work and uninterrupted service to our clients. Thank you for pushing through, being dependable and making sure that we can deliver on our customer promise. In this uncertain future of...
With its potential to provide analytical data and automation of previously labour-intensive processes, digitisation has transformed the business models of all businesses in South Africa, across various industries....
In his address to the nation on the 9th of April 2020, the President of the Republic of South Africa, Mr Cyril Ramaphosa, stated: “I am keenly aware of the impact that this (lockdown) will have on our economy”. He further stated that “I would...