Term and Conditions

1. Acceptance of Terms of Usage 

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. 

Inside Data, reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site. 

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account. 

2. General 

All the terms and conditions and/or any transactions occurring online at https://insidedata.myprintdesk.net/ or by phone are subject to the laws of the Republic of South Africa. InsideData is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The Buyer’s order shall be deemed an acceptance of the Seller’s terms. 

3. Detailed description of goods and/or services 

InsideData is targeting the market for a Print on Demand client/Manufacture on Demand (MOD) client to be able to go to a website, specify their requirements, customize where necessary and have certain products (e.g., Brochures, booklets, business cards certificates, textbooks) printed and delivered to them.

4. Reservations 

All orders are subject to acceptance by InsideData. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order. 

5. Returns 

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.  

6. Payments 

Transaction currency is South African Rand (ZAR).

6.1 Payment options accepted.

A PO number is required to place the order, Payment may be made via Visa, MasterCard, or by bank transfer into the to the following bank account:

Bank: ABSA

Account Name:   INSIDEDATA NORTH (PTY) LTD

Account Number: 4092775441

Branch Code: 630504

Please use order number as reference.

Invoice will be emailed to you. 

6.2 Card Acquiring and Security

Card transactions will be acquired for INSIDEDATA NORTH (PTY) LTD via Pay Gate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO Pay Gate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

6.3 Customer Details Separate from Card Details

Customer details will be stored by INSIDEDATA NORTH (PTY) LTD separately from card details which are entered by the client on DPO Pay Gate’s secure site. For more detail on DPO Pay Gate refer to www.paygate.co.za.

7. Responsibility 

InsideData takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

8. Country of domicile 

This website is governed by the laws of South Africa and InsideData chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

9. Discounts 

InsideData will only apply one discount code/offer per order. 

10.  Warranty 

InsideData neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  InsideData may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.  

11. Shipping 

InsideData will arrange for shipping with the carrier on behalf of the buyer.  The shipping and handling cost for the delivery is included in the price. Any subsequent re-deliveries or collections is for the cost of the customer.

11.1        Shipping policy 

Freight costs for SA deliveries included in price. Contact us for over border pricing. 

Subject to availability and receipt of payment, requests will be processed as per cut off and destinations below. Delivery will be confirmed by way of an email. 

Cut Off: 12h00 for goods to be dispatched next day 

Delivery to Main Centres: 

• Johannesburg / Durban - JHB to DBN bulk 3 days
• Pretoria / Cape Town / Port Elizabeth / East London / Bloemfontein / Polokwane / Nelspruit / Middleburg / Kimberly / Welkom / Rustenburg - 3 days 
• George - 3 days 

 Regional: 

• Add 1 additional day onto Main Centre Transit times. 

 Remote/Outlying: 

• Add 2 additional days onto Main Centre Transit times.  

 Lead times exclude public holidays and weekends.     

12. Limitation of Liability

InsideData will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations.  InsideData shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold InsideData responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against InsideData and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person’s right to privacy or other personal rights. 

13. Cancellations and Refunds: 

The provision of goods and services by InsideData is subject to availability. In cases of unavailability, InsideData will refund the client in full within 30 days. 

InsideData and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order has begun being processed.

14. Variation 

InsideData may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

15. Company and contact information.

This website is run by InsideData based in South Africa with registration number 2012/074397/07. 

Company Physical Address: 11 Stott Street,  Selby, Johannesburg, 2001. 

Email: SalesOrders@insidedata.co.za 

Telephone: +27 11 611 5000 

16. Privacy policy 

To view our privacy policy please go to the below link:

https://www.insidedata.co.za/privacy-policy/

17. Use of data 

17.1 Our obligations 

We may use your personal data to fulfil our obligations to you. This could include processing your order, communicating the status of your order, or improving our offerings. 

17.2 Messages and updates 

We may send administrative messages and email updates to you about the website. We may wish to provide you with information about new goods or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt in to receive them. You can choose to opt out of receiving promotional messages. 

17.3 Targeted content 

While you are logged into the website, we may display targeted adverts and other relevant information based on your personal data. In a completely automated process, computers process the personal data and match it to adverts or related information. 

18. Disclosure of data 

18.1 Sharing 

We may share your personal data with: 

• other divisions or companies within the group of companies to which we belong to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services).
• an affiliate, in which case we will seek to require the affiliates to honour this privacy policy; 
• our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply to us or services they perform for us and not for their own benefit); 
• credit bureaus to report account information, as permitted by law. 
• banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria); 
• social media platforms when you use tools or functionality on our website provided by those platforms (such as “recommend” or “share” buttons); and 
• other third parties who provide us with relevant services where appropriate.  

18.2 Regulators 

We may disclose your personal data as required by law or governmental audit. 

18.3 Law enforcement 

We may disclose personal data if required: 

• by a subpoena or court order. 
• to comply with any law. 
• to protect the safety of any individual or the general public; and 
• to prevent violation of our customer relationship terms. 

18.4 No selling 

We will not sell personal data. No personal data will be disclosed to anyone except as provided in this privacy policy. 

18.5 No linked websites 

We do not share personal data with any websites linked to on our site, unless they are a party with whom we are allowed to share personal data, as indicated in this policy. Please check these websites’ own privacy policies before sharing your personal data with them. 

18.6 Marketing purposes 

We may disclose aggregate statistics (information about the customer population in general terms) about the personal data to advertisers or business partners. 

18.7  Employees 

We may need to disclose personal data to our employees that require the personal data to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel. Any of our employees or personnel that handle your personal data will have signed non-disclosure and confidentiality agreements. 

18.8 Change of ownership 

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal data we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal data migrating to a new owner, you may request us to delete your personal data. 

18.9 Security 

We take the security of personal data very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal data only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate. 

18.10 Accurate and up to date 

We will try to keep the personal data we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal data on the website. You can review or update any personal data that we hold on you by accessing your account online, emailing us or phoning us. 

Please note that to better protect you and safeguard your personal data, we take steps to verify your identity before granting you access to your account or making any corrections to your personal data. Throughout your interaction with us you retain the right to rectify personal data that is incorrect or inaccurate. This does not apply if we process your personal data in our capacity as an operator or processor on behalf of a responsible party or data controller.  

18.11 Retention of data 

We will only retain your personal data for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: 

• retention of the record is required or authorised by law; or 

• you have consented to the retention of the record. 

Without limiting the above, we may store the following types of personal data for the following duration: 

• account and subscription data – 5 years after the most recent transaction. 
• business intelligence – 36 months. 
• site features and preferences – the lifetime of your account. 
• customer service communications – 7 years 
• client data on store front – 1 year (Subject to change without prior notice) 

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal data. 

We may retain your personal data in physical or electronic records at our discretion. 

18.12 Transfer to another country 

We may transmit or transfer personal data outside the country in which it was collected to a foreign country and process it in that country. Personal data may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal data may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal data in a foreign country whose laws regarding processing of personal data may be less stringent. 

18.13 Updating or removing 

You may choose to correct or update the personal data you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email (please also see additional information under Enquiries). 

You are entitled to a right to be forgotten. We will delete any personal data that you don’t want us to have. If you do this, we will remove your personal data from our system, but we may still retain certain personal data as required or allowed by law, including: 

• where we can show legitimate grounds for processing your personal data that override your request; or 
• where we process your personal data to establish, exercise or defend legal claims. 

You understand that if we delete your data from our system, we may be unable to continue providing some or all our services to you. 

18.14 Restriction of processing 

You may request that we restrict the use of your personal data. When we restrict your personal data, we still have the right to store it but not use it. You can ask that we do this verbally or in writing (which writing may be in an electronic form) via the forums described in this policy. We will respond to the request within 30 days. 

18.15 Data breaches 

We will notify our customers of any confirmed data breaches that has occurred. It is our customers’ responsibility to notify relevant supervisory authorities and any affected data subjects of the data breach. 

18.16 Limitation 

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any linked or third-party websites. 

19. Enquiries 

If you want to update or remove your personal data, restrict how we process it, or opt in or out of receiving newsletters or other promotional content, please contact us: 

• Telephone:  +27 11 611 5000 
• Email: Servicedesk@insidedata.co.za 

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal data, please contact our data protection officer via one of the following methods: 

• Telephone:  +27 11 611 5000 
• Email:  Servicedesk@insidedata.co.za  

20. Complaints 

If you have any complaints about the way we handle your personal data, please contact our data protection officer as described above, so that we can resolve it. You may choose, however, to approach a supervisory authority instead, including: 

• the data protection authority in your jurisdiction, where you are covered by the EU GDPR; or 
• the South African Information Regulator. 

You can find out who your data protection authority, commissioner or regulator is by visiting this website. 

21. Cookie policy 

21.1 Introduction 

Welcome to our cookie policy. This policy works alongside our privacy policy. The purpose of this policy is to describe what cookies are, what we use them for, and how you can manage them during your visit to or use of our website. 

21.2 What are cookies? 

We may place small text files called “cookies” on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device. Many websites use cookies.  

ADVERTISING 

21.3 Why do we use cookies? 

These files serve a number of useful purposes for you, including: 

• granting you access to restricted content. 
• tailoring our website’s functionality to you personally by letting us remember your preferences, location or device type; 
• improving how our website performs. 
• allowing third parties to provide services to our website; and 
• helping us deliver targeted advertising where appropriate in compliance with the applicable laws. 

21.4 The cookies we use. 

We use different types of cookies on our website. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount of time, or they may persist on your device until you delete them. 

21.5 Deleting cookies 

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. You can read how to do this here. 

Deleting or no longer accepting cookies may prevent you from accessing certain aspects of our website where cookies are necessary or cause the website to forget your preferences. Deleting cookies may not prevent you from seeing advertisements on our website, but such advertising may be less relevant to you. 

21.6 Third-party cookies 

Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.